Isikhungo Sabanezidingo Zabakhubazekile

UHlelo lwe-Spotify

I-Spotify, ngokubonisana ne-Fable kanye nabantu abakhubazekile, ihlonze iziphazamiso ngaphansi kwalezi zihloko futhi iveze amasu nezindlela abahlela ukuzisusa futhi bazinqande ngezansi.

Ukuqasha

Sakha i-Spotify ekhombisa ukuhlukahluka kwemibono enkundleni yethu kanye nemiphakathi lapho sisebenza futhi sidlala khona. Sizibophezele ekukhuthazeni ukulunga, ukususa iziphazamiso, nokukhuthaza usiko lapho bonke ozakwethu bethimba bangakhula futhi baphumelele. Ukwenza indawo yokusebenza efinyeleleka kalula kubalulekile ekuhlomiseni abantu bethu futhi siqhubekisele phambili ukukhula kwe-Spotify ngendlela ehlomulisa wonke umuntu. Uma amathuba etholwa yiwo wonke umuntu, sonke siyahlomula.

Lapho esikhona

Ukuzinikela kwethu ekwakheni i-Spotify sawo wonke umuntu kubekwe ngokucacile, kodwa siyazi ukuthi kusenomsebenzi okufanele wenziwe ukuthuthukisa inqubo yethu yokuqasha, inqubo yendawo yokuhlala, nokuqonda abasebenzi bethu abakhubazekile. Siyazi ukuthi ukungaqondisisi ngokukhubazeka kukhona futhi sifuna ukunciphisa ukucwaswa futhi seseke abaphathi bethu babantu ukuthi bahole. Siyaziqhenya ngesifundo sethu somhlaba wonke sendawo yokusebenza futhi sizoqhubeka nokuqinisekisa ukuthi bonke ozakwethu bethimba banamathuluzi abawadingayo ukuze benze umsebenzi wabo omuhle kakhulu. Futhi ekugcineni, sizibophezele ekuqinisekiseni amakhandidethi ohlelweni lwethu lokuqasha (ngaphandle nangaphakathi) banamathuba engeziwe okucela ukwesekwa.

Uhlelo lokusebenza

• Ukubamba iqhaza ku-Disability Equality Index ukuze ulinganise imizamo yethu.
• Ukuthola umxhasi omkhulu we-Disability & Neurodiversity Belonging Group yethu.
• Ukuthuthukisa ukufinyeleleka kwenqubo yethu yokuqasha, okuhlanganisa iwebhusayithi yethu yangaphandle yokuqasha, i-Life at Spotify, kanye nenkundla yethu yangaphakathi yokuhamba.
• Ukuqhubeka nokusungula izinsiza, izinhlelo, amathuluzi, nokwesekwa kwabasebenzi abakhubazekile nabanomqondo ongalingani neminyaka yabo kanye nabaphathi.
• Ukuhlanganyela nethimba lethu elisebenza emphakathini ukuqinisekisa ukuthi yonke imicimbi yangaphakathi yokubandakanya abasebenzi iyafinyeleleka— ukulandelela izicelo zokufinyelela emicimbini okuzosiza ukuhlela esikhathini esizayo.
• Ukuhlola izinhlelo zangaphakathi ze-HR kanye nezicelo nokwenza inqubekelaphambili ekuqinisekiseni ukufinyeleleka kwabo bonke abasebenzi.
• Ukuyekeza inqubo yezindawo zokuhlala ukuze kuhlonzwe izindawo okufanele zithuthukiswe.

Ukwakha isimondawo

Kwa-Spotify, abasebenzi bangakhetha ukusebenza lapho besebenza khona kangcono kakhulu—kungaba sekhaya, ehhovisi, noma ngezinye izikhathi, kwenye indawo ehlukile. Lapho bekhetha ukusebenza emahhovisi ethu, sisebenza kanzima ukuze sinikeze izindawo ezifinyeleleka kuwo wonke umuntu. Siyazi ukuthi kubaluleke kangakanani ukufinyeleleka kwendawo yokusebenza—uma ukukhanya kungakwazi ukulungiswa kuhambelane nendawo yokusebenza yomuntu noma ingekho inqubomgomo yokungabi naphunga, lokhu kungabangela ubuhlungu, ubunzima bokuphefumula, noma ukwedlulela kwezinzwa, okwanza kube nzima noma kungenzeki ukugxila emisebenzini.

Lapho esikhona

Izimiso zethu zokuklama amahhovisi, ezilawula ukwakheka kwamahhovisi akwa-Spotify emhlabeni jikelele, kufaka phakathi ukuzibophezela ekufinyelelekeni. Siphinde silandele imithethonqubo yemakethe ukuze siqinisekise ukuthi sihlangabezana nezimo zamanje zokufinyeleleka. Sihlinzeka ngezikhathi ezithile zokuxoxisana ngezimo zokusebenza kubo bonke abasebenzi kanye nendawo yokuhlala efanele, njengezindawo zokusebenza ezinobude obulungisekayo noma ezinye izimo zokusebenza, njengoba kudingeka.

Bekulokhu kuyinjongo yethu ukuqinisekisa ukuthi izindawo zethu zichaze lokho okuthiwa "ukufinyeleleka", futhi siklame izindawo zethu ngendlela esusa noma yiziphi iziphazamiso ezikhona, kuhlanganisa nasezindleleni zokuhamba nasezindaweni zokulinda. Noma kunjalo, abantu kwesinye isikhathi baba neziphazamiso lapho bevakashela amahhovisi e-Spotify, njengeminyango engenazo izinzwa ezizenzakalelayo zokuvula. Futhi nakuba sinemihlahlandlela ecacile yokufinyeleleka namuhla, ukusetshenziswa kwaleyo imihlahlandlela kuhlala kungafani kuzo zonke izindawo zethu.

Uhlelo lokusebenza

• Ukuxhumana nabasebenzi mayelana nezinhlobonhlobo zezikhala nezindawo zabo zokuhlala ezitholakalayo, njengama-Focus Areas kanye nama-Presentation Pods.
• Ukubuyekeza imihlahlandlela yethu yokufinyeleleka futhi siyisebenzise kuwo wonke amaphrojekthi amasha.
• Ukuhlola imihlahlandlela yethu ukuze sivale amagebe futhi siwaxazulule kwisibuyekezo.
• Ukunikeza ukuqeqeshwa ngokufinyeleleka kwethimba lethu le-Global Workplace Services.

Ulwazi nobuchwepheshe bezokuxhumana (ICT)

Ukugxila kwalesi sigaba kusebantwini nobuchwepheshe esibusebenzisa ukuhlinzeka ngosizo. Sifuna ulwazi lokuthola usizo kwa-Spotify kube lula futhi kufinyeleleke njengemikhiqizo yethu. Sikhuthaza abantu ukuthi bakhombe noma yiziphi izidingo zokufinyeleleka ezingakafezwa enkundleni yethu, futhi baxhumane nathi ngenqubo yethu yokunika umbiko. Kulo mbiko, sibuyekeze yonke impendulo ekhona, futhi sizame ukulungisa izinkinga ezilethwe kithi.

Lapho esikhona

Kubeluleki Besevisi Yekhasimende ("CS") kwa-Spotify, ukuqeqeshwa kokufinyeleleka kuyadingeka. Sinikeza isiteshi esithile sokubika ngokufinyeleleka futhi siyaziqhenya ngokusebenzisana ne-Be My Eyes (BME) ukuze sixhumanise abantu abayizimpumputhe nabangaboni kahle nethimba lethu ukuze bathole usizo. Siphinde sabambisana nethimba le-Spotify langaphakathi Lokufinyelela ukuze lihlole okuqukethwe kwethu okubhaliwe ukuze kucace, ulwazimagama, nokufometha. Kodwa-ke, olunye uhlelo lwekhompyutha esilusebenzisela ukusiza amakhasimende lusengenziwa ukuthi lufinyeleleke kalula, ikakhulukazi lapho uhlelo lungakhiwanga kusetshenziswa uhlelo lokuklama lwe-Spotify, ngokuvamile oluqinisekisa izici zokufinyeleleka njengokushintsha ubukhulu bombhalo nokugqama kombala okufanele. Ukuqeqeshwa kwethu kungase kuthuthukiswe futhi kwandiswe kuwo wonke amaqembu asohlelweni lwethu lokusizwa.

Uhlelo lokusebenza

Eminyakeni emithathu ezayo, sihlose ukusungula ngokuqinile isiko lokufinyeleleka ngaphakathi kwethimba Lesevisi Yekhasimende.

• Ukwakha ithimba ngaphakathi kwethimba lethu elinolwazi olukhethekile, amakhono, namathuluzi okusiza abantu abakhubazekile.
• Ukuqeqesha wonke amathimba ukuze anikeze usizo olusezingeni eliphezulu kubasebenzisi abakhubazekile.
• Ukuxazulula izinkinga ezikhona futhi sithuthukise inkundla Yesevisi Yekhasimende, izindawo zokuzisiza wena, kanye nokusebenzisa irobhothi ukuze sithuthukise ukufinyeleleka kwabo.
• Ukusungula inqubo yokubuyekeza ngokuqhubekayo futhi sithuthukise amathuluzi esevisi yekhasimende azosiza abantu bangaphandle.
• Ukuxazulula izinkinga ezikhona futhi sithuthukise ukufinyeleleka kwamathuluzi ethu okusebenza angaphakathi.
• Ukusungula inqubo yokubuyekeza ngokuqhubekayo futhi sithuthukise amathuluzi okusebenza angaphakathi azosiza abantu bangaphandle.
• Ukwakha uhlaka lwethu lokulawula ukusebenza ukuze lufake ukuxoxisana okumayelana nokufinyeleleka.
• Ukugcina nokubuyekeza isifundo sethu sokuba ababhali ukuze sibonise izindinganiso zokubhala ezifinyelelekayo (njengoba kuchazwe uhlelo lokuklama lwe-Spotify) futhi sishicilele okuqukethwe okuhambelana nezinhlobonhlobo zezidingo zamakhasimende nezindlela zokufunda.
• Ukuqhubeka siqaphe futhi sithuthukise ngokusekelwe kumpendulo yekhasimende kanye nokuhlolwa kwamabhuku okuvamile.

Ukuxhumana, ngaphandle kwe-ICT

Lokhu kufaka phakathi ukuxhumana kwangaphakathi nangaphandle kwaka-Spotify, okuholwa amathimba afaka umkhiqizo, ukuxhumana, kanye nokusebenzisana. Abasebenzi bethu bezwa ngathi ngezindlela ezibhaliwe nezibukhoma zangaphakathi, kanti abantu abangaphandle kwenkampani bangasibona ezindaweni zokumaketha ze-Out Of Home (OOH) noma kuziphakeli zabo zezinkundla zokuxhumana.

Lapho esikhona

Silwela ukuthola okuqukethwe okufinyelelekayo kukho konke ukuxhumana kwethu futhi sizibophezele ekuhloleni okuqhubekayo nasekuthuthukisweni kwamazinga. Lolu Hlelo lubonisa umfutho obheke ekwandeni kokukhula ekusebenzeleni kwethu imiphumela.

Uhlelo lokusebenza

• Ukwamukela futhi silinganise izindlela ezihambisanayo nokuxhumana kukho konke okwenzeka ku-inthanethi njengegumbi lethu lezindaba noma iziteshi zezinkundla zokuxhumana.
• Ukuhlela izindlela ezinhle kakhulu zokusebenza kwezithombe zangaphakathi nezangaphandle, impahla, nezethulo.
• Ukwakha uhlelo lokuthi abasebenzi babelane ngombiko ngaphakathi omayelana nempahla.
• Ukuhlola impahla yokumaketha nezinsiza ukuze sibone noma yikuphi ukuthuthukiswa okungenzeka noma izinsiza eziwusizo esingazengeza.
• Ukusebenzisana nezifunda ukuze siqinisekise ukuthi zonke iziteshi zezinkundla zokuxhumana zivule amagama achazayo azivelelayo nezinye izinto ezenza kufinyeleleke kwinkundla.
• Ukuxhumana ne-Fable ukuze sihlole izindinganiso zethu ezikhona zokumaketha ngokuxhumana nqgo namakhasimende kanye nokuhlelela izinyathelo ezengeziwe.
• Ukuthumela izaziso zangaphambi kokufika kwabamenyiwe abazobe bekhona mathupha ukuze kugwenywe ukungakhululeki okungenzeka (isb, "lo mcimbi uzofaka umbukiso obandakanya izibani ezibhanyazayo").

Ukuthengwa kwempahla, izinsiza, nezikhungo

Kwa-Spotify, ukuthengwa kwempahla kuhlanganisa izinto ezifana nohlelo lwekhompyutha nengqalasizinda yokugcina ulwazi emkhathini, kanye nempahla yasehhovisi, izinsizakalo zobungcweti nezenkampani, ukumaketha nokunye okuningi. Lo msebenzi omkhulu uhlanganisa inqubo yezigaba ezine zokwamukela, ukuhlola, ukuxoxisana, kanye nokuphothulwa. Sihlose ukufaka ukufinyeleleka enqubweni yethu.

Lapho esikhona

Njengethimba lokuthenga impahla, sihlole isimo sethu samanje futhi sathola ukuthi iwebhusayithi yethu ye-Spotify Yabathengisi ayisho lutho ngesimo sethu sokufinyeleleka. Ngaphezu kwalokho, okwamanje asikufaki ukufinyeleleka njengengxenye yokukhetha lapho sikhetha futhi siqala ukusebenza nabathengisi.

Uhlelo lokusebenza

• Ukubeka kuqala ukubuyekeza iwebhusayithi ye-Spotify Yabathengisi ngesitatimende sethu sokufinyeleleka, esizosekela ukuhlalisana kwangaphakathi nangaphandle kwenqubomgomo.
• Ukuhlola abathengisi bamasu ababalulekile ezigabeni ezifanele zokusebenzisa ukuze sihlole ukufinyeleleka.
• Ukusungula uhlelo lokuhlanganisa imibuzo yokufinyeleleka ohlelweni olukhona lwesicelo sesiphakamiso (i-RFP) kanye nenqubo yokungenisa umthengisi ezigabeni zomsebenzi othile.

Ukuklama nokulethwa kwezinhlelo nezinsizakalo

Lesi sigaba sihlanganisa indlela esiqeqesha ngayo abaklami, onjiniyela, nawo wonke umuntu onesibopho sokwakha imikhiqizo ye-Spotify, indlela yethu yokwakha imikhiqizo efinyelelekayo, nezinqubo zokuklama esizisebenzisayo ukuze sizenze zifinyeleleke ngangokunokwenzeka kuzo zonke izinhlobo zabasebenzisi.

Sihlukanise lesi sigaba esibalulekile saba izigaba ezine:

1. Ukuqeqeshwa kanye nemibhalo
2. Iqembu
3. Ukucwaningwa kwamabhuku, ucwaningo, nokuhlaziya
4. Inqubo

Lesi sigaba sinobunikazi obabiwe kuwo wonke amaqembu e-Spotify azinikele ekuqeqesheni, ukufinyeleleka, nawokuklama.

Lapho esikhona

Ukuqeqeshwa, ukufinyeleleka, izinhlelo zokuklama, namathimba abaholi asebenzela ukusiza ukwakha imikhiqizo efinyelelekayo, kodwa anethuba lokwenza kangcono. Uma imikhiqizo yethu yedijithali namathuluzi ingahlolwa abantu abakhubazekile, kungase kube nzima ukuyisebenzisa, okungabangela ukuthi abasebenzi basebenze kancane noma amakhasimende ashintshele kwenye insizakalo okulula ukuyisebenzisa. Futhi uma abasebenzi bengaqeqeshwa ngokwanele, lokhu kungaholela emazingeni aphansi okusetshenziswa nawokukhushulwa kwabasebenzi abakhubazekile noma ukunikezelwa kosizo lwamakhasimende olungeluhle kumakhasimende akhubazekile.

Ukuqeqeshwa kanye nemibhalo

• Siba nezifundo zokufinyeleleka kanye namaseshini okwenza okufundile.
• Sinikeza ngezifundo ze-eLearning ezivela ku-Fable, okuhlanganisa: Isingeniso soKufinyeleleka Kwidijithali, Ukufinyelela Koyisebenzisayo, Ukuhlola Ukufinyeleleka, Ukuthuthukisa Ukufinyelela Kwiwebhu, Izinhlelo Zokusebenza Zeselula Ezifinyelelekayo ze-iOS, kanye Nezinhlelo Zokusebenza Zeselula Ezifinyelelekayo ze-Android.
• Silandelela amazinga okuphothula izifundo enkundleni yethu yokufunda eku-inthanethi, i-Greenhouse.
• Asinawo amadeshibhodi nemithombo ebanzi yokukala uhlelo lokufinyeleleka.
• Sikhona isikhala sokwenza ngcono ukufinyeleleka kwezinkundla zangaphakathi ze-Spotify nemikhiqizo esetshenziswa abasebenzi.
• Sinemibhalo ebanzi, imisebenzi, nezinsiza zokufinyeleleka kwazo zonke izethameli, kodwa kuhlale kunesikhala sokuhleleka okwengeziwe, ukucacisa, nokumaketha kwangaphakathi okusebenzayo.

Iqembu

• Siklomelisa amaqembu kanye nabantu ababeka ukufinyeleleka kuqala.
• Sinobudlelwano nabathengisi abambalwa bokufinyelela, okuhlanganisa, kodwa akukhawulelwe ku-Fable.
• Sinethimba elizinikele Lonjiniyela Bokufinyeleleka, Umphathi Wobunjiniyela, kanye Nomphathi Wohlelo.
• Amaqembu omkhiqizo awanawo umuntu omele kuphela ukufinyeleleka.

Ukuhlola ukufinyeleleka, ucwaningo, nokuhlaziya

• Kunenqubo yokucela ukuhlolwa kokufinyeleleka, kanye nocwaningomabhuku olukhona.
• Senza zonke izivivinyo zabasebenzisi nezifundo zocwaningo zitholakale kuwo wonke umuntu e-Spotify.
• Ukuhlola kwethu kwangaphambi kokwethulwa kunomsebenzi olinganiselwe ongafaki abasebenzisi bobuchwepheshe obusizayo.

Inqubo

• Uhlelokusebenza lwethu lokuklama luletha imibala efinyelelekayo, uhlobo lwezilinganiso, izingxenye, nokuhleleka.
• Umklamo ofinyelelekayo nemihlahlandlela yokubhala ishicilelwa kuwebhusayithi yethu yohlelokusebenza lokuklama.
• Amathimba okuklama awahlali enobungcweti bokubeka phambili amazinga aphezulu okufinyeleleka, nokulinganisa imicabango yokuklama eqhudelanayo.
• Indlela yethu yokwenza imikhiqizo efinyelelekayo ingase isebenze, ngokuvamile ngenxa yezinto ezibalulekile ezincintisanayo, okusho ukuthi sibhekana negebe lokufinyeleleka ngemva kokwethulwa.

Uhlelo lokusebenza

Ukuqeqeshwa kanye nemibhalo

• Ukuphakamisa ukuthi bonke abasebenzi boCwaningo Nokuthuthukiswa ukuthi baqedele ukuqeqeshwa kokufinyeleleka.
• Ukubuyekeza izifundo ukuze sizenze zisebenze kakhulu ezindaweni ezithile zomkhiqizo.
• Ukukhuthaza abantu ukuthi baqedele ukuqeqeshwa okujulile, okuqondene neqhaza elithile.
• Ukwakha ithuluzi lokuzenzela wena lokufinyeleleka ukuze amaqembu aziqeqeshe wona mathupha.
• Ukwakha nokuhlela uhlelo lokuxhumana lwezifundo ezikhona ukuze kwandiswe ukuqwashisa kwangaphakathi.
• Ukubuyekeza imiphumela yohlelo bese siqoqa impendulo ukuze sihlonze izindawo okufanele zithuthukiswe. Ukulungisa uhlelo njengoba kudingeka ukwenzela isikhathi esizayo.
• Ukunikeza ithimba labacwaningi ukuqonda ngezilinganiso ezibalulekile kusukela ekuqeqeshweni, okuhlanganisa imininingo yokubhalisa nempendulo futhi sithuthukise okuqukethwe kokuqeqesha nokutholakala kule mininingo.

Iqembu

• Ukwenza inethiwekhi yethu yompetha bokufinyelela yangaphakathi futhi sibakhuthaze ukuthi babe nesandla ekutheni ibhizinisi ligcine ukufinyeleleka njengesakhamuzi esisezingeni lokuqala kanye nezinye izidingo ezingasebenzi.
• Ukukhulisa inethiwekhi yethu yompetha bokufinyeleleka yangaphakathi futhi siqhubeke nokumela ukufinyeleleka.
• Ukuhlanganisa inethiwekhi yethu yompetha abavuthiwe yangaphakathi ibe uhlaka olusemthethweni lokuthuthukiswa kwemisebenzi e-Spotify, isibonelo, sibonise ukukhuthala emsebenzini wokufinyelela njengemfuneko entsha yohlaka lomsebenzi we-Spotify.

Ukuhlola ukufinyeleleka, ucwaningo, nokuhlaziya

• Ukuhlala sihlola isimo sokufinyeleleka e-Spotify ngokucwaninga okujwayelekile, okuhlanganisa abantu abakhubazekile, futhi silandelele izikhathi zokuphendula ukuze ainciphise isikhathi phakathi kokutholwa kwenkinga nokuxazululwa.
• Ukugcina imigomo yokufinyeleleka ngokufaka uphawu lomkhiqizo lobuciko.
• Ukusebenzisa ukuhlaziya okuqhutshwa imininingo kanye nokuxoxa izindaba ukuze silandelele umsebenzi wokufinyeleleka futhi sinikeze ukuncoma okuhlangene kwenhlangano ngomsebenzi oqhubekayo.
• Ukucwaninga ama-microsire e-Spotify namawebhusayithi.
• Ukukhulisa ukucwaningwa kanye nobubanzi bokufinyeleleka emikhiqizweni yangaphakathi.

Inqubo

• Ngesigaba sokuthola umkhiqizo:
  • Ukuhlela wonke amaphuzu abalulekile omklamo, umkhiqizo, kanye nokusungulwa kwezinhlelo zekhompyutha ezingazuza ekusebenziseni amathuluzi afanele, ingqalasizinda yokuhlola, kanye nokuzenzakalelayo.
  • Ukwakha/ukuhlanganisa amathuluzi afanele, ingqalasizinda yokuhlola, nokuzenzakalela ezingxenyeni ezifanele zomklamo wethu, umkhiqizo, nezinqubo zokusebenza zokusungulwa kohlelo lwekhompyutha.
• Isigaba sokuphindaphinda nokunakekela:
  • Ukutshala imali kumathuluzi afanele, ingqalasizinda yokuhlola, kanye nokuzenzakalelayo ukuze kusivumele ukuthi sishintshe ukucabanga kokufinyeleleka kusenesikhathi siguqukele ekuthuthukisweni komjikelezo wokhiqizo.
  • Ukwethula izinqubo zokusebenza kubasebenzi be-Spotify ukuze bafake igalelo ekubuyekezeni okuqukethwe okufinyelelekayo okufanelekile.
• Ukuqalisa ukwesekwa ekulungiseni izinkinga ngesikhathi zivela.
• Ukugcina imigomo yokufinyeleleka ngokufaka uphawu lomkhiqizo lobuciko.