Spotify is committed to treating all people, including individuals with disabilities, in a manner that respects their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of individuals with disabilities in a timely manner and will work to identify and remove barriers to accessibility wherever possible. This Accessibility Plan (or the Plan) outlines the steps Spotify is taking to meet these objectives and create more opportunities for people with disabilities.
We welcome feedback on this Accessibility Plan or on accessibility at Spotify more broadly. You can share feedback by filling out the form in our Accessibility Center—which allows for anonymous submissions.
This Plan and a description of our feedback process is available in our Accessibility Center. Both the Plan and the feedback process description are available in print, large print, Braille, and audio formats. We'll respond to requests within 15 days.
Spotify's Accessibility Plan is a 3-year commitment to continue our efforts to remove barriers impacting people with disabilities. We will address these through actions such as participating in the Disability Equality Index, updating hiring processes and office accessibility guidelines, improving accessibility training, advancing customer service accessibility, and solidifying communications best practices—among many other actions outlined below. This Plan was developed in consultation with people with disabilities, ensuring it reflects their needs.
These are some of the terms you'll see repeated throughout the Plan. If a term isn't defined here, we'll define it the first time we mention it.
Accessible formats: Refers to print, large print, Braille, audio format, or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities.
Barrier: A "barrier" means anything that hinders the full and equal participation in society of persons with an impairment, including those with a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment or a functional limitation, and includes:
Disability: "Disability" refers to any impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment, or a functional limitation, whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person's full and equal participation in society.
WCAG: "WCAG" refers to the most recent version of the Web Content Accessibility Guidelines, published by the World Wide Web Consortium.