Effective as of 29 June 2023
It applies to your use of:
- all Spotify streaming services as a user. For example this includes:
- your use of Spotify on any device
- the personalization of your user experience. Watch our personalization explainer video to learn more about this
- the infrastructure required to provide our services
- connection of your Spotify account with another application
- both our free or paid streaming options (each a 'Service Option')
- other Spotify services which include a link to this Policy. These include Spotify websites, Customer Service and the Community Site
From now on, we'll collectively call these the 'Spotify Service'.
From time to time, we may develop new or offer additional services. They'll also be subject to this Policy, unless stated otherwise when we introduce them. In some cases, we may provide different or additional policies or notices about our information practices. For example, if you reside in California, Colorado, Connecticut, Utah or Virginia, our Supplemental U.S. State Privacy Notice applies in addition to this Policy.
This Policy is not...
Other resources and settings
Key information about your personal data is right here in this Policy. However, you might want to take a look at our other privacy resources and controls:
- Privacy Center: A user-friendly hub with summaries of key topics and helpful videos. It includes the 'Your Privacy Controls' video which shows you how to exercise your user rights and make choices about the way we process your data. See Section 2 'Your personal data rights and controls' for more on user rights.
- Privacy Settings: Control the processing of certain personal data, including tailored advertising.
- Notification Settings Set which marketing communications you get from Spotify.
- Settings (found in the Desktop and Mobile versions of Spotify): Control certain aspects of the Spotify Service such as 'Social' or 'Explicit Content'. On the 'Social' setting, you can:
- start a Private session
- choose whether to share what you listen to on Spotify with your followers
- choose whether to show your recently played artists on your public profile
On the 'Explicit Content' setting you can control whether explicit-rated content can be played on your Spotify account.
Privacy laws give certain rights to individuals over their personal data.
The table below explains:
- your rights
- circumstances when they apply
- how to use them
You can also watch our video about Your Privacy Controls.
|It’s your right to...||How?|
|Be informed||Be informed of the personal data we process about you and how we process it.||We inform you:
|Know/Access||Request to know and access the personal data we process about you.
||To request a copy of your personal data from Spotify, either:
When you download your data you will receive the information about your data that Spotify has to provide under applicable laws. If you would like more information about how we process your personal data, you can contact us.
|Correction||Request that we amend or update your personal data where it’s inaccurate.||You can edit your User Data under ‘Edit profile’ in your account or by contacting us.|
|Deletion||Request that we delete certain of your personal data.
Please note there are situations where Spotify is unable to delete your data, for example when:
|There are several ways you can delete personal data from Spotify:
|Right to Opt-Out||Request to opt out of the processing of your personal data for ‘sharing’ or ‘targeted advertising’ purposes, as defined under certain privacy laws.
For more information about our processing for these purposes, see the section ‘Tailored advertising controls’ below.
|You can exercise your right to opt out in your account Privacy Settings under ‘Tailored Ads’.
If you do not have an account or are not logged in, you can also opt-out by clicking the 'Your Privacy Choices' link at the footer of our website.
|Data portability||Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.||For information about how to exercise the right to portability, see ‘Know/Access’ above.|
|Not be subject to automated decision making||Not be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.||Spotify does not carry out this type of automated decision making in the Spotify Service.|
|Withdrawal of consent||Withdraw your consent to us collecting or using your personal data.
You can do this if Spotify is processing your personal data solely based on your consent.
|To withdraw your consent, you can:
To verify a consumer request to know, request to delete, and request to correct, we ask you to provide certain details related to your Spotify account. Please note, if you do not have a Spotify account we will not have enough information about you to verify your identity and respond to your requests, as we do not keep sufficient information necessary to re-identify and link you to a prior visit to the Spotify Service where data may have been collected. As such, we will be unable to verify and honor your requests.
If all the members of a household make an access, correction or deletion request, we will respond as if the requests are individual requests.
What is tailored advertising?
- This is when we use information about your use of our Services and other websites and mobile apps to tailor ads to be more relevant to you. This is also known as interest based advertising, targeted advertising, or 'sharing' for purposes of cross-context behavioral advertising.
- An example of tailored advertising is when an advertising partner has information suggesting you like cars. This could enable us to show you ads about cars.
How to control tailored advertising:
- You can control tailored advertising in your account Privacy Settings under 'Tailored Ads'.
- If you do not have an account or are not logged in, you can also opt-out by clicking the 'Your Privacy Choices' link at the footer of our website
- You can also control tailored advertising for some podcasts using the link in the episode's show description. This applies where the content provider inserts advertising into the podcast to fund it. The hosting provider, which might not be Spotify, manages these controls for the podcast.
If you are 'opted out' of Tailored Ads in your Privacy Settings, you may still get advertising. This can include on our free Service Option, as well as our paid Service Option, as applicable (for example, advertising in podcasts). This type of advertising is based on your registration information and what you are currently listening to on our services. For example, if you are listening to a cooking podcast, you may hear an ad for a food processor.
These tables set out the categories of personal data we collect from you. You can also watch our video about Personal Data at Spotify.
|Collected when you sign up for the Spotify Service or when you update your account|
|User Data||Personal data that we need to create your Spotify account and that enables you to use the Spotify Service.
The type of data collected and used depends on the type of Service Option you have. It also depends on how you create your account, the country you are in, and if you use third party services to sign in. This may include your:
We receive some of this data from you e.g. from the sign up form or account page.
We also collect some of this data from your device e.g. country or region. For more information about how we collect and use this data, see ‘Your general (non-precise) location’ in the Usage Data category.
|Street Address Data||We may ask for and process your street address for the following reasons:
In some cases, we may use a third party application to help you verify your address, such as Google Maps.
|Collected through your use of the Spotify Service|
||Personal data collected and processed about you when you’re accessing or using the Spotify Service.
There are a few types of information this includes, listed in the following sections.
Information about how you use Spotify
Your technical data
Your general (non-precise) location
Your general location includes country, region or state. We may learn this from technical data (e.g. your IP address, language setting of your device) or payment currency.
We need this to:
Your device sensor data
Motion-generated or orientation-generated device sensor data if needed to provide features of the Spotify Service that require this data. This is data which your device collects about the way you move or hold your device.
|Additional data you may choose to give us|
|Payment and Purchase Data||If you make any purchases from Spotify or sign up for a paid Service Option or a trial, we will need to process your payment data.
The exact personal data collected and used will vary depending on the payment method. It will include information such as:
|Survey and Research Data||When you respond to a survey or take part in user research, we collect and use the personal data you provide as described in the survey or research.|
We receive some of the data mentioned above from third parties. The below table describes the categories of those third parties.
|Third party sources that we receive your data from|
|Categories of third parties||Description||Data categories|
|Authentication partners||If you register for or log into the Spotify Service using another service, that service will send your information to us. This information helps create your account with us.||User Data|
|Third party applications, services and devices you connect to your Spotify account||If you connect your Spotify account to a third party application, service or device, we may collect and use information from them. This collection is to make the integration possible.
These third party apps, services or devices may include:
|User DataUsage Data|
|Technical service partners||We work with technical service partners that give us certain data. This includes mapping IP addresses to non-precise location data (e.g., country or region, city, state).
This makes it possible for Spotify to provide the Spotify Service, content, and features.
We also work with security service providers who help us protect user accounts.
|User DataUsage Data|
|Payment partners and Merchants||If you choose to pay through third parties (e.g. telco carriers) or by invoice, we may get data from our payment partners.
This allows us to:
If we direct you to a merchant, we receive data from the merchant that is related to your purchase. For example, we might direct you to an artist’s merchandise store on a third party platform or to a third party ticketing website.
Receiving this data allows us to:
|Payment and Purchase Data|
|Advertising and marketing partners||We receive inferences from certain advertising or marketing partners. These inferences are the partners’ understanding of your interests and preferences.
This allows us to deliver more relevant ads and marketing.
|Acquired companies||We may receive data about you from companies we acquire. This is to enhance our services, products, and offerings.||User DataUsage Data|
If you download the Spotify mobile app and try Spotify using a logged out user experience, we will collect limited information about your usage of the Spotify Service, including Usage Data. We do this to understand how you are accessing and using the Service. We also do this to ensure we provide the right experience for you, for example based on your country or region. If you decide to create a Spotify account to experience our service in full, then we will combine this data with your Spotify account data.
The table below sets out:
- our purpose for processing your personal data
- categories of personal data which we use for each purpose. See more about these categories in Section 3 'Personal data we collect about you'
You can also watch our video about Personal Data at Spotify.
|Purpose for processing your data||Categories of personal data used for the purpose|
|To provide the Spotify Service in accordance with our contract with you.
For example, when we use your personal data to:
|To provide further parts of the Spotify Service.
For example, when we use your personal data to enable you to share a link to Spotify content with someone else.
|To provide certain additional voluntary features of the Spotify Service. When this is the case, we will clearly ask for your consent.||
|To diagnose, troubleshoot, and fix issues with the Spotify Service.||
|To evaluate and develop new features, technologies, and improvements to the Spotify Service.
|For marketing or advertising where the law requires us to collect your consent.
|For other marketing, promotion and advertising purposes where the law does not require consent.
For example, when we use your personal data to tailor advertising to your interests.
|To comply with a legal obligation that we are subject to.
This might be:
For example, when we use your date of birth when required for age verification purposes.
|To comply with a request from law enforcement, courts, or other competent authorities.
|To fulfill contractual obligations with third parties.
For example, when we provide pseudonymized data about our users’ listening because we have an agreement with a Spotify rightsholder to do so.
Pseudonymized data means that your data is identified by a code rather than your name or other directly identifying information.
|To take appropriate action with reports of intellectual property infringement and inappropriate content.||
|To establish, exercise, or defend legal claims.
For example, if we are involved in litigation and we need to provide information to our lawyers in relation to that legal case.
|To conduct business planning, reporting, and forecasting.
For example, when we look at aggregated user data like the number of new sign ups in a country in order to plan new locations to launch our products and features in.
|To process your payment.
For example, when we use your personal data to let you purchase a Spotify subscription.
|To keep the Spotify Service secure and to detect and prevent fraud.
For example, when we analyze Usage Data to check for fraudulent use of the Spotify Service.
|To conduct research and surveys.
For example, when we contact our users to ask for your feedback.
This section sets out who receives personal data which is collected or generated through your use of the Spotify Service.
Publicly available information
The following personal data will always be publicly available on the Spotify Service (except to any user you have blocked):
- your profile name
- your profile photo
- your public playlists
- other content you post on the Spotify Service, and any associated titles, descriptions and images
You or another user can share certain information on third party services, like social media or messaging platforms. This includes:
- your profile
- any content you post on Spotify and details about that content
- your public playlists
When this sharing occurs, the third party service may store a copy of it to support their features.
Personal data you may choose to disclose
We will only disclose the following personal data with those outlined in the table below
- where you have chosen to use a Spotify Service feature, or a third party application, service or device, and we need to disclose personal data to enable this, or
- if you otherwise grant us your permission to disclose the personal data. For example, you can do it by selecting the appropriate setting in the Spotify Service or by giving your consent.
|Categories of recipients
||Categories of data you can choose to share||Reason for choosing to share
|Third party applications, services and devices you connect to your Spotify account||
||To connect your Spotify account, or so that you can use the Spotify Service in connection with third party applications, services or devices.
Examples of such third party applications, services and devices include:
You can see and remove many third party connections under ‘Apps’ in your account.
||To enable you to use the Spotify Support Community service.
When you register for an account on the Spotify Support Community, we’ll ask you to create a profile name. This will be publicly displayed to anyone who uses the Spotify Support Community. We’ll also display any questions or comments you post.
|Other Spotify users||
||To share information about your use of the Spotify Service with other Spotify users. These could include your followers on Spotify.
For example, under ‘Social’ settings you can choose to share your recently played artists and your playlists on your profile. You can also choose to create or join a shared playlist with other users. Shared playlists give you social recommendations based on your listening activity.
|Artists and record labels||
||To receive news or promotional offers from artists, record labels or other partners.
You may choose to share your User Data for this purpose. You’ll always have the option to change your mind and withdraw your consent at any time.
Information we may disclose
See this table for details of who we disclose to and why.
|Categories of recipients||Categories of data||Reason for disclosing|
||So they can provide their services to Spotify.
These service providers include those we hire to:
||So they can process your payments, and for anti-fraud purposes.|
||So they can help us deliver more relevant advertising to you on the Spotify Service, and help measure the effectiveness of ads.
For example, our ad partners help us facilitate tailored advertising.
With respect to Spotify Service users under the age of 16, we do not disclose personal data to advertising partners by default.
||To promote Spotify with our partners. We disclose certain User Data and Usage Data to these partners where necessary to:
Examples of partners include:
Our partners may also combine the personal data we disclose to them with other data they collect about you, e.g. your use of their services. We and our partners may use this information to present you with offers, promotions, or other marketing that we think you’ll find relevant.
With respect to Spotify Service users under the age of 16, we do not disclose personal data to marketing partners by default.
|Ticketing and event partners||
||For every event for which we sell tickets, we will need to disclose your name, email or other order details to our event partners such as ticketing agent or venue box office where the event is taking place so that you can check-in as a verifiable guest who purchased tickets through Spotify’s ticketing platform.|
||Hosting platforms host podcasts so that they can deliver them to you. We disclose certain data, such as your IP address, to the hosting platforms when you play a podcast. We also allow you to stream podcasts available from other hosting platforms not owned by Spotify.
||For activities such as statistical analysis and academic study, but only in a pseudonymized format.|
|Other Spotify group companies, including companies that Spotify acquires||
||To carry out our daily business operations and so we can maintain, improve and provide the Spotify Service and acquired companies’ services to you.
|Law enforcement and other authorities, or other parties to litigation||
||When we believe in good faith it’s necessary for us to do so, for example:
|Purchasers of our business||
||If we were to sell or negotiate to sell our business to a buyer or possible buyer.
In this case, we may transfer your personal data to a successor or affiliate as part of that transaction.
We keep your personal data only as long as necessary to provide you with the Spotify Service and for Spotify's legitimate and essential business purposes, such as:
- maintaining the performance of the Spotify Service
- making data-driven business decisions about new features and offerings
- complying with our legal obligations
- resolving disputes
Here are some of the categories of our retention periods:
- *Data retained until you remove it
It's your right to request that we delete certain of your personal data. See the section on 'Deletion' in Section 2 'Your personal data rights and controls' for more information.
- *Data that expires after a specific period of time
We have set certain retention periods so that some data expires after a specific period of time.
- *Data retained until your Spotify account is deleted
We keep some data until your Spotify account is deleted. When your Spotify account is deleted, your data is deleted or anonymized.
- *Data retained for extended time periods for limited purposes
After your account is deleted, we keep some data for a longer time period but for very limited purposes.
Criteria used to determine the retention periods include:
- What is the appropriate retention period to carry out our purpose? Our systems are designed to automatically 'age out' data based on a defined retention period. We choose the retention period based on its legitimate business purpose.
- Do we need to keep data to ensure the service that users expect? We keep personal data for an appropriate period to deliver a personalized service to our users over time. We typically keep streaming history for the life of an account, for example, to provide retrospective playlists that users enjoy and personalized recommendations that take listening habits into account. For example, Your Summer Rewind and the end-of-year Wrapped campaign.
- Are users able to update or delete the data themselves? Where users are able to see and update the personal data themselves, we keep the information for as long as the user chooses.
- Do we need to keep the data to uphold our rules and keep our service safe? We may keep data that has been removed from the Spotify Service for a limited period of time. This is:
- to help ensure user safety
- to protect against harmful content on our platform
- to take action with reports of intellectual property infringement
- Is Spotify subject to a legal or contractual obligation to keep or delete the data? Examples include mandatory data retention laws, government orders to preserve data relevant to an investigation or data kept for the purposes of litigation. Conversely, we will remove unlawful content if the law requires us to do so.
Because of the global nature of our business, Spotify transfers personal data internationally with Spotify group companies, subcontractors and partners when carrying out the activities described in this Policy.
Whenever we transfer personal data internationally, we use tools to make sure the data transfer complies with applicable law.
We also identify and use additional protections as appropriate for each data transfer. For example, we use:
- technical protections, such as encryption and pseudonymization
- policies and processes to challenge disproportionate or unlawful government authority requests
We're committed to protecting our users' personal data. We put in place appropriate technical and organizational measures to help protect the security of your personal data. However, be aware that no system is ever completely secure.
We have put various safeguards in place to guard against unauthorized access and unnecessary retention of personal data in our systems. These include pseudonymization, encryption, access, and retention policies.
To protect your user account, we encourage you to:
- use a strong password which you only use for your Spotify account
- never share your password with anyone
- limit access to your computer and browser
- log out once you have finished using the Spotify Service on a shared device
- read more detail on protecting your account
You can log out of Spotify in multiple places at once by using the 'Sign out everywhere' function on your account page.
If other individuals have access to your Spotify account, then they can access personal data, controls and the Spotify Service available in your account. For example, you might have allowed someone to use your account on a shared device.
It's your responsibility to only allow individuals to use your account where you're comfortable sharing this personal data with them. Anyone else's use of your Spotify account may impact your personalized recommendations and be included in your data download.
The Spotify Service has a minimum 'Age Limit' in each country or region. The Spotify Service is not directed to children whose age:
- is under the age of 13 years
- makes it illegal to process their personal data, or
- requires parental consent to process their personal data
We do not knowingly collect or use personal data from children under the applicable Age Limit. If you're under the Age Limit, do not use the Spotify Service, and do not provide any personal data to us. Instead, we recommend using a Spotify Kids account.
If you're a parent of a child under the Age Limit and become aware that your child has provided personal data to Spotify, contact us.
If we learn that we've collected the personal data of a child under the applicable Age Limit, we'll take reasonable steps to delete the personal data. This may require us to delete the Spotify account for that child.
When using a shared device on the main Spotify Service, be cautious about playing or recommending any inappropriate content to individuals under 18 years old.
We may occasionally make changes to this Policy.
When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances. For example, we may display a prominent notice within the Spotify Service or send you an email or device notification.
For any questions or concerns about this Policy, contact our Data Protection Officer any one of these ways:
- email firstname.lastname@example.org
- write to us at: Spotify USA Inc., 150 Greenwich Street, Floor 62, New York, NY 10007, USA
Spotify USA Inc. is the data controller of personal data processed under this Policy.
© Spotify USA Inc.