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Safety and Privacy Centre

UK Online Safety Act

Our global teams work around the clock to ensure that the Spotify experience is enjoyable for creators, listeners, and advertisers. Part of our commitment to providing a positive experience includes ensuring we comply with applicable online safety regulations and standards.

The UK Online Safety Act 2023 (“OSA”) requires online services to reduce illegal and harmful content and to protect both minors and adults who use their services in the United Kingdom (UK). The Office of Communications (“Ofcom”) is the independent regulator that enforces these duties.

A goal of the OSA is to create a safe environment online while ensuring that fundamental rights are protected.

The information below explains how UK users, creators, Ofcom and other UK authorities can contact us for appropriate online safety-related matters.

For a more general overview of actions we may take in relation to content, please see our Content Actions page. In the UK, we are particularly focused on “priority illegal content” under the OSA, such as content related to terrorism or child sexual exploitation and abuse (CSEA). For further information, see Our approach to violent extremism and Guidance for parents or caregivers.

User Resources

Support and customer service

For information concerning Spotify’s websites, applications and services, you can visit our Help site.

Users can also contact Spotify’s customer support team for help with general inquiries.

Report content on Spotify

At Spotify, we want to give users the best possible experience, and our long-standing Platform Rules help us do that by outlining what is and isn't allowed on our services. If you believe that content violates Spotify’s Platform Rules, you can report it.

For more information, please visit our Safety Centre.

If you believe something on Spotify is illegal or harmful under the OSA (e.g., child sexual exploitation and abuse (CSEA), terrorism, hate, fraud, encouragement of self-harm), please submit a report through our UK Illegal Content Reporting Form. We review every report against our Platform Rules and legal obligations.

Appeals

For general information on appeals regarding content decisions, please see our Reporting content on Spotify page.

If you are in the UK, the OSA gives you specific rights to appeal and make complaints, including in relation to enforcement decisions taken on content, how we protect your freedom of expression and privacy or our use of proactive technology.

Support for UK Authorities

Relevant judicial or administrative authorities can contact us directly for the purposes of the OSA:

  • Information & regulatory notices (s. 100, 104-108, 130-133 OSA):
    • government-casework@spotify.com
    • Use this address for information notices, provisional/confirmation notices of contravention, skilled-person reports or related investigatory correspondence.
  • Notices for terrorism or CSEA content (s. 121 OSA):

Communications to the above email addresses must be in English. Note that we will not respond to requests sent to these addresses by anyone other than Ofcom or another UK authority granted powers under the OSA.

Transparency & future publications

Spotify will publish Ofcom-mandated transparency reports and summaries of our UK safety risk assessments once the final OSA reporting framework is in force. Check our Regulatory and Transparency Reports page for updates.