Spotify Privacy Policy

Be informed

Be informed of the personal data we process about you and how we process it.

We inform you:

• through this Policy
• through information provided to you as you use the Spotify Service
• by answering your specific questions and requests when you contact us

Access

Request access to the personal data we process about you.

To request a copy of your personal data from Spotify, either:

• use the ‘Download your data tool’ on your account Account Privacy page, or
• contact us

When you download your data you will receive the information about your data that Spotify has to provide under Article 15 of the GDPR, Article 35 of the PIPA, and other applicable laws. If you would like more details about how we process your personal data, you can contact us.

Rectification

Request that we amend or update your personal data where it’s inaccurate or incomplete.

You can edit your User Data under ‘Edit profile’ in your account or by contacting us.

Erasure

Request that we erase certain of your personal data.

For example, you can ask us to erase personal data:

• that we no longer need for the purpose it was collected for
• that we process based on the legal basis of consent, and you withdraw your consent

There are situations where Spotify is unable to delete your data, for example when:

• it’s still necessary to process the data for the purpose we collected it for
• Spotify’s interest in using the data overrides your interest in having it deleted. For example, where we need the data to protect our services from fraud
• Spotify has a legal obligation to keep the data, or
• Spotify needs the data to establish, exercise or defend legal claims. For example, if there’s an unresolved issue relating to your account

There are several ways you can erase personal data from Spotify:

• to remove audio content you have saved, select the relevant content and choose to remove it. For example, you can remove a track from your playlist or an artist you’ve saved to your library
• to request erasure of your account data from Spotify (and close your account), follow the steps on our support page. This data includes your User Data, Usage Data and other data listed in Section 3 ‘Personal data we collect about you’
• for any other deletion requests, you can contact us

Restriction

Request that we stop processing all or some of your personal data.

You can do this if:

• your personal data is inaccurate
• our processing is unlawful
• we do not need your information for a specific purpose, or
• you object to our processing and we are assessing your objection request. See section ‘Object’ below

You can request that we stop this processing temporarily or permanently.

You can exercise your right to restriction by contacting us.

Object

Object to us processing your personal data.

You can choose to switch off or adjust some features which process your personal data.

To exercise your right to object you can:

• use controls on Spotify Service to switch off or adjust some features which process your personal data.

Data portability

Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.

You can request us to transmit your data when we are processing your personal data on the legal basis of consent or performance of contract. However, Spotify will try to honour any request to the extent possible.

For information about how to exercise the right to portability, see ‘Access’ above.

Not be subject to automated decision making

Not be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

Spotify does not carry out this type of automated decision making in the Spotify Service.

Withdrawal of consent

Withdraw your consent to us collecting or using your personal data.

You can do this if Spotify is processing your personal data on the legal basis of consent.

To withdraw your consent, you can:

• adjust the relevant control on Spotify
• contact us

Lodge a complaint

Contact the Swedish Authority for Privacy Protection or your local data protection authority about any questions or concerns.

You can find the Swedish Authority’s details here. You can also go to the website of your local data protection authority.

You may also contact the following organizations for reporting or consultation regarding personal data infringement:

• Personal Information Protection Commission (PIPC): pipc.go.kr / +82-2-2100-3399
• Korea Internet & Security Agency (KISA) Privacy Center: privacy.kisa.or.kr / 118
• Personal Information Dispute Mediation Committee: kopico.go.kr / +82-1833-6972
• Supreme Prosecutors’ Office Cyber Investigation Division: spo.go.kr / +82-2-3480-3573
• National Police Agency Cyber Bureau: ecrm.cyber.go.kr / 182

Category

Description

Period of Retention

User Data

Personal data that we need to create your Spotify account and that enables you to use the Spotify Service.

The type of data collected and used depends on the type of Service Option you have. It also depends on how you create your account, the country you are in, and if you use third party services to sign in. This may include your:

• display name
• email address
• password
• phone number
• date of birth
• gender
• street address (see further details below)
• country
• estimated or confirmed age from an Age Check by a third party provider

We receive some of this data from you e.g. from the sign up form or account page.

We also collect some of this data from your device e.g. country or region. For more information about how we collect and use this data, see ‘Your general (non-precise) location’ in the Usage Data category.

Your personal data will be retained until you close your account or the purpose of collecting and using your personal data is achieved; provided, however, that the retention period is subject to the relevant laws.

Street Address Data

We may ask for and process your street address for the following reasons:

• to check eligibility for a Service Option
• to deliver notices which are required by law
• to deliver support options
• for billing and tax administration
• to deliver physical goods or gifts which you have purchased or requested

In some cases, we may use a third party application to help you verify your address, such as Google Maps.

Categories

Description

Period of Retention

Usage Data

Personal data collected and processed about you when you’re accessing or using the Spotify Service.

This includes information such as:

Information about how you use Spotify

Examples:

• information about your Spotify Service Option
• your actions with the Spotify Service (including date and time), such as:
  • search queries
  • streaming history
  • playlists you create
  • your library
  • browsing history
  • account settings
  • interactions with other Spotify users
  • prompts in AI powered features
  • transcripts
  • engagement with ads
  • your use of third party services, devices and applications in connection with the Spotify Service
• Behavioral information and other inferences (i.e., our understanding) of your age, interests and preferences based on your usage of the Spotify Service
• content you provide when participating in Spotify promotions, such as contests or sweepstakes
• content you post to any part of the Spotify Service. For example: images, audio, text, titles, descriptions, communications, and other types of content

Your technical data

Examples include:

• URL information
• online identifiers such as cookie data and IP addresses
• information about the devices you use such as:
  • device IDs
  • network connection type (e.g. wifi, 4G, LTE, Bluetooth)
  • provider
  • network and device performance
  • browser type
  • language
  • information enabling digital rights management
  • operating system
  • Spotify application version
• information which enables us to discover and connect with third party devices and applications. Examples of this information are the device name, device identifiers, brand and version. Examples of third party devices and applications are:
  • devices on your wifi network (such as speakers) which can connect to the Spotify Service
  • devices your operating system makes available when connecting via Bluetooth, plugin, and installation
  • Spotify partner applications to determine whether the application is installed on your device

Your general (non-precise) location

Your general location includes country, region, state, or city. We may learn this from technical data (e.g. your IP address, language setting of your device) or payment currency.

We need this to:

• meet geographic requirements in our agreements with the owners of content on the Spotify Service
• deliver content, advertising and recommendations that are relevant to you

Your device sensor data

Motion-generated or orientation-generated device sensor data if needed to provide features of the Spotify Service that require this data. This is data which your device collects about the way you

move or hold your device.

Cookies

To provide personalised services Spotify uses ‘cookies’ to store and process your data. A cookie is a small file which the http server for the operation of a website or application sends to the user's device browser, and may be saved to their device.

• Purpose of cookies: Cookies are used to deliver content and ads to you, to understand how you interact with online content and ads, to assess the performance of our website and to personalise the content and ads that you see.
• Installation, operation and rejection of the cookies: You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and delete cookies. To do this, follow the instructions provided by your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ settings). If you refuse to save cookies, you may experience difficulties in using customised services.

Your personal data will be retained until you close your account or the purpose of collecting and using your personal data is achieved; provided, however, that the retention period is subject to the relevant laws.

Categories

Description

Period of Retention

Voice Data

If voice features are available in your market and you’ve chosen to use a voice feature, we collect and process voice data. Voice data means audio recordings of your voice.

Your personal data will be retained until you close your account or the purpose of collecting and using your personal data is achieved; provided, however, that the retention period is subject to the relevant laws.

Message Data

If messaging is available in your market and where you’ve chosen to use messaging, we collect and process message data. Message data means text or other content you send directly to another user.

Age Check Data

Age Check Data is the data you provide if you (i) choose to use a feature that is subject to an Age Check or (ii) are a parent or legal guardian providing parental consent for a Managed Account (“Age Check”). Examples of Age Check methods we use, which are powered by a third party provider, are:

• identity document verification: a photo of your identity document is used to confirm your age. In some cases, we may also use a photo of your face to verify that your ID belongs to you
• facial age estimation: a photo of your face which is used to estimate your age

All Age Check Data is deleted immediately after the Age Check.

Payment and Purchase Data

If you make any purchases from Spotify or sign up for certain Service Options or a trial, we will need to process your payment data.

The exact personal data collected and used will vary depending on the payment method. It will include information such as:

• name
• date of birth
• payment method type (e.g. credit or debit card)
• if using a debit or credit card, the card type, expiry date, and certain digits of your card number
  Note: For security, we never store your full card number
• ZIP/postal code
• mobile phone number
• details of your purchase and payment history

Precise Location Data

Spotify will only use your precise location data with your permission. You can grant this access through the in-app pop-up and in your device settings. This information allows Spotify to offer a number of features such as better recommendations for nearby concerts and events.

Survey and Research Data

When you respond to a survey or take part in user research, we collect and use the personal data you provide.

Customer Service Data

Information about your contacts with our Customer Service, such as chat conversations and email correspondence.

Categories of third parties

Description

Data categories

Period of Retention

Authentication partners

If you register for or log into the Spotify Service using another service, that service will send your information to us. This information helps create your account with us.

Google: GoogleID, email address, access token.

Facebook: FacebookID, access token.

User Data

Your personal data will be retained until you close your account or the purpose of collecting and using your personal data is achieved; provided, however, that the retention period is subject to the relevant laws.

Third party applications, services and devices you connect to your Spotify account

If you connect your Spotify account to a third party application, service or device, we may collect and use information from them. This collection is to make the integration possible.

These third party apps, services or devices may include:

• social media
• devices including:
  • audio (e.g. speakers and headphones)
  • wearables (e.g. smart watches
  • televisions
  • mobile phones and tablets
  • automotive (e.g. cars)
  • games consoles
• services or platforms such as voice assistants or content platforms

We’ll ask your permission before we collect your information from certain third parties.

User Data

Usage Data

Technical service partners

We work with technical service partners that give us certain data. This includes mapping IP addresses to non-precise location data (e.g., country or region, city, state).

This makes it possible for Spotify to provide the Spotify Service, content, and features.

We also work with technical service partners who help us protect user accounts.

User Data

Usage Data

Payment partners and Merchants

If you choose to pay through third parties or by invoice, we may get data from our payment partners.

This allows us to:

• send you invoices
• process your payment
• give you what you’ve purchased

If we direct you to a merchant, we receive data from the merchant that is related to your purchase. For example, we might direct you to an artist’s merchandise store on a third party platform or to a third party ticketing website.

Receiving this data allows us to:

• calculate any commissions owed to us
• analyse the effectiveness of our partnership with these merchant partners
• understand your interests

Payment and Purchase Data

Advertising and marketing partners

We receive data about you from certain advertising or marketing partners, including device identifiers such as hashed contact information. They also provide us with inferences, which are the partners’ understanding of your interests and preferences.

This allows us to deliver more relevant ads and marketing, and measure their performance.

Usage Data

Acquired companies

We may receive data about you from companies we acquire. This is to enhance our services, products, and offerings.

User Data

Usage Data

To provide the Spotify Service.

For example, when we use your personal data to:

• set up an account for you
• personalise your account including your content recommendations, or
• provide the Spotify app when you download it onto your device

• Consent

• User Data
• Street Address Data
• Usage Data
• Voice Data
• Message Data
• Payment and Purchase Data

To improve our personalized recommendations and to improve the Spotify experience for all users, based on precise location data (where available and explicitly permitted by you).

For example, we can provide better personalized concert and event recommendations or let you know what is trending at your specific location. What we learn from your streaming at one location, could be used to suggest similar content to other users close to that location.

• Consent

• Precise Location Data

To diagnose, troubleshoot, and fix issues with the Spotify Service.

• Consent

• User Data
• Usage Data
• Voice Data
• Message Data
• Customer Service Data

For marketing or promotion.

• Consent

• User Data
• Usage Data
• Survey and Research Data

For delivering targeted ads, depending on your account type and account settings on Spotify's Services.

• Consent

• User Data
• Usage Data

To comply with a legal obligation and law enforcement requests that we are subject to. For example, when we use your date of birth when required for age verification purposes.

This might be:

• an obligation under the law of the country / region you are in
• Swedish law (because of our headquarters in Sweden), or
• EU law that applies to us

• Compliance with legal obligations

We may disclose personal information to competent authorities where required to comply with applicable laws, regulations, or lawful requests.

The categories of personal information disclosed will vary depending on the nature of the request and may include account information, contact details, usage information, communications data, transaction information, and other information relevant to the request.

To fulfil contractual obligations with third parties. For example, when we provide pseudonymised data about our users’ listening because we

have an agreement with owners of

content on a Spotify rightsholder to do so.

• Consent

• User Data
• Usage Data
• Voice Data
• Payment and Purchase Data

To detect, investigate and take appropriate action on reports inappropriate content or violations of our Terms of Use or other Spotify terms, policies, rules or guidelines.

• Consent

• User Data
• Usage Data
• Voice Data
• Message Data
• Payment and Purchase Data
• Customer Service Data

To establish, exercise, or defend legal claims.

For example, if we are involved in litigation and we need to provide information to our lawyers in relation to that legal case.

• Consent

• User Data
• Street Address Data
• Usage Data
• Voice Data
• Message Data
• Payment and Purchase Data
• Survey and Research Data
• Customer Service Data

To conduct business planning, reporting, and forecasting.

For example, when we look at aggregated user data like the number of new sign ups in a country in order to plan new locations to launch our products and features in.

• Consent

• User Data
• Usage Data
• Payment and Purchase Data

To process your payment. For example, when we use your

personal data to let you purchase a

Spotify subscription.

• Consent

• User Data
• Payment and Purchase Data
• Street Address Data

To keep the Spotify Service secure and to detect and prevent fraud.

For example, when we analyse Usage Data to check for fraudulent use of the Spotify Service.

• Consent

• User Data
• Street Address Data
• Message Data
• Usage Data
• Payment and Purchase Data
• Customer Service Data

To conduct research and surveys.

For example, when we contact our

users to ask for your feedback.

• Consent

• User Data
• Usage Data
• Voice Data
• Survey and Research Data

Third party applications, services and devices you connect to your Spotify Account

You can review a list of the Third Party apps you have granted access to your Spotify account (if any) here.

To connect your Spotify account to third party services which may request or require that we share information about you with them, pursuant to your choice.

Examples of such third party applications, services and devices include: social media applications, speaker devices, televisions, automotive platforms, or voice assistants, which interact with the Spotify Service.

You can see and remove many third party connections under ‘Apps’ in your account.

We will only share your data where you choose to connect your Spotify account to a third party application or device. Your consent will always be requested before we provide your information to such third parties.

Third Parties use and retain the data until the purposes of the use have been achieved (or until cancellation/termination of subscription by the user).

You will be informed about which User Data and Usage Data the third party will receive at the point where you choose to connect your account. It may differ slightly depending on the third party application, but may include: information about what you are currently playing and your connected devices, email address, username, information about your playlists or library, information about your subscription details, artists you follow, your followers, recently played and top tracks. For more information about how these third party applications and devices will handle your data, such as whether they will transfer it overseas or for how long they will retain it, please see the privacy policy of the application or device you are choosing to connect with.

The following record label partners:

Warner Music Inc.Warner Music Inc. and WEA International Inc. 1633 Broadway, New York, New York 10019

Warner Music International Services Ltd.27 Wrights LaneLondon, England W8 5SW

UMG Recordings Services Inc.2220 Colorado Avenue, Santa Monica, California, 90404-4506, USA

Universal International Music, B.V.Gravelandseweg 80 NL – 1217 EW Hilversum, The Netherlands

Sony Music Entertainment25 Madison AvenueNew York, NY 10010

To receive news or promotional offers directly from artists, record labels or other partners.

You may choose to share personal data (for example, your email address) for this purpose. You’ll always have the option to change your mind and withdraw your consent at any time.

Only if you choose to share your account registration data with the record labels, we will share your data when you sign up for Spotify via transmission over the network at the time of service.You will always have the option to change your mind and withdraw your consent at any time in your account settings. Third Parties use and retain the data until the purposes of the use have been achieved (or until cancellation/termination of subscription by the user).

Account registration data

Spotify service providers listed at this link

We work with service providers that work on our behalf which may need access to certain personal data in order to provide their services to us. We have listed the work performed by each service provider at this link. Please see Section 7 ‘Transfer to other countries & entrustment' of this policy for more information about these service providers.

Other Spotify group companies

Our group companies may process your data on our behalf. We have listed the work performed by the Spotify group companies at this link. Please see Section 7 'Transfer to other countries & entrustment' of this policy for more information about these service providers.

Spotify partners

Depending on how you sign up for the Spotify Service (e.g. through a bundle deal with a mobile telecoms provider), we share your Spotify username or other User Data as necessary to enable your account. We may also share personal data with that third party about your use of the Spotify Service, such as whether and to what extent you have used the offer, activated a Spotify account, or actively used the Spotify Service.