Career Opportunities

Customer Service

Call Center Team Coach

Cambridge, United Kingdom

The Call Center Team Coach will optimise the Employee Experience by achieving all targets, driving performance improvement by motivation, developing employees, and increasing engagement. Read more

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Quality Assurance Manager

Cambridge, United Kingdom

We seek a smart, ambitious, and hardworking Quality Assurance Manager to join the Global Customer Support team. In this role, you will lead the overall strategy and execution of Spotify’s quality assurance program to ensure that every interaction with Spotify’s customer base are not only unique but of the highest caliber service. You will be responsible for the daily supervision and management of the QA Analysts.  Read more

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Manager, Outsourcing Operations

Cambridge, United Kingdom

We seek a smart, ambitious, and hardworking Manager of Outsourcing Operations to join the Global Customer Support team. In this  role , will be responsible for the overall management and effectiveness of vendor partner contact and call centers.  This includes: Assuring the attainment of financial and operational targets, and delivery of contractual obligations; drive and manage the alignment of the outsourcing strategies, and partner with Customer Support leadership to drive improvement in processes and tools. Read more

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Senior Call Center Training Manager

Cambridge, United Kingdom

At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy music they love. We seek a smart, ambitious, and hardworking Training Manager to join the Global Customer Support team. In this role, you will be responsible for all aspects of the development and execution of training programs that support the Customer Support organization. Read more

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Trainer, Customer Support

Cambridge, United Kingdom

We’re looking for a smart ambitious Trainer to join the Global Customer Support team. In this role, you’ll be responsible for the execution of training programs for the Customer Support organization, and working with the Sr. Training Manager to develop them. This position will be based in Cambridge, England and will travel to other Spotify locations as necessary. Read more

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Contact Center Operations Director

Cambridge, United Kingdom

We seek an outstanding Contact Center Operations Director to be responsible for all operations at our Flagship Contact Center in Cambridge, England. Read more

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