Career Opportunities

Customer Service

Manager, Operational Process and Quality Assurance

Cambridge, United Kingdom

This role will be responsible for documenting and continuously improving and streamlining the operational processes in CS. Read more

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Associate QA Analyst -  Customer Support

Cambridge, United Kingdom

We seek a smart, ambitious, and hardworking Customer Support Quality Assurance (QA) Analyst I. In this role, you will join the Customer Support QA team in ensuring that Spotify delivers the best quality experience to its customers and that every interaction with Spotify’s customer base is not only unique but of the highest caliber service. This position is in our Cambridge UK Contact Center. This position will report to the QA Lead. Read more

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Associate Business Analyst - Customer Support

Cambridge, United Kingdom

We are looking for a Business Analyst I that will specialize in improving processes in the Customer Support department.  You will be responsible for documenting advisor workflows and processes.  You will work with Contact Center Operations, New Product Integration (NPI) and Training to ensure that business process is correctly documented and published on CS Knowledge.  This role will be located on our Cambridge UK Contact Center. Read more

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