Spotify® Support Community Terms

Effective as of April 3, 2018

Hello! Welcome to the Spotify Support Community Terms and Guidelines (the “Community Terms”).

Thanks for choosing the Spotify Support Community (the “Community”). The Community is a place for discussions and exchange of information, tips, and other materials related to the Spotify Service.

By using the Community, you agree to these Community Terms, the Spotify Terms and Conditions of Use and the Spotify Privacy Policy and the Guidelines (the “Terms”).

These Terms constitute a legally binding agreement between you and Spotify, so please read them carefully. If you do not agree to the Terms, please do not use the Community. Some of the terms, such as “Spotify” and “Spotify Service” used in these Community Terms are defined in the Spotify Terms and Conditions of Use.

1. Community Account.

In order to use the Community, you must (1) have an existing Spotify account; and (2) create a “Community Account” by following the instructions on the Community registration page. You must ensure that your registration information is true, accurate and complete, and that you keep it up to date. Spotify may reclaim or amend your username at any time.

It is strictly prohibited to include any information in your profile that suggests you are a Spotify employee or moderator, or to otherwise pose as such an employee or moderator when using the Community.

2. No official support

Information, advice or other material of any kind posted on the Community (“Content”) is not official support provided by Spotify. For official support with account related and payment related questions, please submit a ticket to our customer service department using the contact form. You acknowledge that opinions expressed in Content on the Community are those of contributors of such Content only and does not reflect the opinions or policies of Spotify, its affiliates or group companies.

3. Content, moderation and reporting.

You are responsible for all Content that you post on the Community. Spotify does not control and assumes no responsibility for such Content or any Content posted by other users.

Spotify reserves the right to moderate the activity on the Community and may remove or edit any Content for any or no reason, including, but not limited to, Content that, in Spotify’s sole discretion, violates these Community Terms. Spotify may remove or edit such Content without prior notification to the responsible user.

Remember that use of the Community in conflict with any of the Terms may result in immediate termination or suspension of your accounts (see the Term and Termination section below).

Please help Spotify to protect the integrity of the Community and to ensure that the Community remains as helpful as possible by reporting any inappropriate activity or user posts in the Community. Inappropriate content or activity may be reported by clicking the three-dots in the top right of the post and then selecting “Report Inappropriate Content”.

4. Guidelines.

The integrity and safety of our Community and our users means a lot to us. In order to keep the Community as efficient and helpful as possible, we expect you to observe our Guidelines.

5. Reward Program

The Community features a reward system whereby Spotify, in its sole discretion, may reward users based on their overall contribution to the Community. You acknowledge that Spotify’s decision in respect of any reward shall be final and binding. Spotify may change or remove the reward system at its discretion from time to time.

6. Limited license

You grant the Spotify a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, make available to the public, publish, translate, create derivative works from and distribute any Content or feedback that you post on or otherwise provide through the Community and to exercise all copyright and publicity rights with respect to such Content or feedback, without any attribution to you.

7. Term and termination

These Community Terms will become effective in relation to you when you create a Spotify Community Account and will remain in effect until you terminate your Spotify Community Account or the earlier termination by Spotify thereof.

You may terminate your Spotify Community Account at any time by contacting Spotify Support. Without limiting its other rights to terminate access to the Community, Spotify reserves the right to terminate or suspend your Spotify Community Account at any time if, in Spotify’s sole discretion, you are in contravention of any of the Terms. If Spotify terminates or suspends your Spotify Community Account for any reason whatsoever, Spotify or other companies of the Spotify Group, shall have no liability or responsibility to you. Please note that if your Spotify Community Account is terminated by you or Spotify for any reason, Content that you have posted may be kept in the Community in an anonymized form.

8. No warranty

The use of the Community is at your own risk. The Community is provided on an “as is” and “as available” basis. To the fullest extent possible under applicable law, Spotify gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the Community. In addition, Spotify does not warrant, endorse, guarantee or assume responsibility for any Content posted on the Community or any hyperlinked website. As with any information or advice, obtained through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Spotify or any other company of the Spotify Group shall create any warranty on behalf of Spotify in this regard.

9. Limitation of liability

In no event shall Spotify, its group companies officers, directors, employees, licensors of Spotify or any third parties be liable for any direct, indirect, incidental, special or consequential damages (including but not limited to any loss of data, service interruption, computer failure or pecuniary loss) arising out of the use of or inability to use the Community, even if you have advised Spotify about the possibility of such loss, and including any damages resulting therefrom. Your only right with respect to any problems or dissatisfaction with the Community is to terminate your account as set out in Section 9 above and to stop using the Community. Nothing in these Community Terms removes or limits Spotify’s liability for fraudulent misrepresentation, death or personal injury caused by its negligence.

10. Indemnity

You agree to indemnify and hold Spotify, the Spotify Group and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of these Community Terms or the Guidelines, or your violation of any laws, regulations or third party rights.

11. Intellectual property

Spotify respects intellectual property rights, and expects you to do the same. Please note therefore that the Community is the property of Spotify, its group companies or its licensors and is protected by intellectual property rights (including but not limited to copyright) and that you do not have a right to use the Community in any manner not covered by these Community Terms.

12. Technology limitations and modifications

Spotify will make reasonable efforts to keep the Community operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Spotify reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Community or any of its functions and features with or without notice. If Spotify modifies or discontinues the Community for any of the reasons set out above in this Section 14, Spotify or any other company of the Spotify Group, shall have no liability or responsibility to you.

13. Privacy

When you sign up for a use the Community, Spotify and its hosting providers may gather, store, share and use your personal data. The privacy and security of your user data is - and will remain - Spotify’s highest priority. You can read more about our privacy practices in the Privacy Policy, which includes information about your privacy, your rights and how to exercise them.

14. Miscellaneous

Spotify may change the Guidelines at any time, at its sole discretion. Any material changes will be communicated to you and your acceptance of and/or continued use of the Community after such notification of change will constitute your acceptance of such changes. Please do not use the Community if you do not agree to the new Terms.

In the event that the Community Terms and Guidelines is translated into other languages and there is a discrepancy between the two language versions, the English language version shall prevail.

Spotify may assign its rights and obligations in connection these Community Terms without restrictions. You may not assign your rights or obligations in connection these Community or your Community Account, or any part thereof, to any third party

The Community Terms and Guidelines shall be governed and construed in accordance with the laws of applicable to you pursuant to the Spotify Terms and Conditions of Use. Any dispute, controversy or claim arising out of or in connection with the Community Terms and Guidelines will be subject to the non-exclusive jurisdiction of the court or other tribunal closest to your home with the appropriate knowledge and expertise to deal with such dispute, controversy, or claim.

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