Last Updated: March 21st, 2023
PLEASE READ THESE TERMS CAREFULLY AND IN FULL. THEY CONTAIN IMPORTANT CONDITIONS AND RESTRICTIONS ON THE AVAILABILITY OF AUDIOBOOKS.
1. Audiobook Content
(a) Availability of Audiobook Content
(b) Use of Audiobook Content
(i) You must have a Spotify account to use all or part of the Spotify Service. From time to time, you may be required to update the Spotify Service or the operating system on your Device to access the Audiobook Content. Failure to do so may mean that the Audiobook Content is not available to you. For more information about updating the Spotify Service or the operating system on your Device, please refer to this support article. To Access the Audiobook Content, you may be required to make a purchase even if your account on Spotify is a Paid Subscription or you have a free-of-charge or other promotional membership or plan on Spotify.
(ii) Unless otherwise provided, the Audiobook Content is compatible and/or interoperable with the third party applications and devices listed in this support article.
(iii) You may only Access the Audiobook Content through the Spotify Service or a Third-Party Application or Device. If you'd like to listen to the Audiobook Content on a particular Third-Party Application or Device, please check compatibility with the Spotify Service before making a purchase.
(iv) Subject to these Audiobook Terms, when you purchase or are otherwise granted Access to Audiobook Content, Spotify grants you a revocable, limited, non-exclusive right to Access the Audiobook Content solely for your personal, non-commercial use for as long as you have an account to the Spotify Service. You acknowledge that Access to the Audiobook Content can be revoked by Spotify in accordance with the terms of Section 1(c) of these Audiobook Terms.
(v) You acknowledge that we are granting you the right to Access the Audiobook Content and that such Audiobook Content is not sold or transferred to you and that Spotify and/or its licensors retain ownership of the Audiobook Content even after you purchase or otherwise access the Audiobook Content.
(c) Access Revocation
(ii) If we exercise our right to revoke your right to Access the Audiobook Content pursuant to these Audiobook Terms, the Audiobook Content may no longer be available to you through the Spotify Service. In such cases, we may provide you with a full or partial refund where we are legally obliged to do so or pursuant to Section 2(b) below.
2. Purchases and Returns
(I) Spotify may offer discounts or promotions with respect to the Audiobook Content. Such discount or promotion may not be retroactively applicable to your previous purchase or download. We may also make Audiobook Content that you have already purchased available for free in the future.
(b) Refunds and Withdrawal Right
(i) In certain cases, we may offer refunds for Audiobook Content that you have already paid to Access. In such cases, you may request a refund by contacting Customer Support. The applicable refund policy for each work of Audiobook Content will be specified on our Customer Support page when you pay to Access that Audiobook Content. You acknowledge that a refund may not be available in all cases and that we may change our refund policy at any time. Our refund policy does not limit your rights to claim a refund under any applicable law.
(ii) All refunds will be credited to the original form of payment.
(iii) Unless otherwise required by law, we reserve the right to monitor refund requests for any abuse, such as excessive requests, frequent requests for refunds of Audiobook Content after substantial listening, or multiple successive refund requests. In instances where we find refund privileges are being misused, we reserve the right, where permitted under applicable law, to limit the number of refunds you may request or that we honour, including, but not limited to, the loss of refund privileges.
(iv) EU and UK customers only –
(1) When you purchase Audiobook Content, you expressly:
(A) consent to us providing you with the Audiobook Content immediately following your purchase; and
(B) acknowledge that you lose your right of withdrawal when the provision of the Audiobook Content begins and you authorize us to charge you for the purchase at the same time.
(i)Spotify may charge taxes on any purchase of Audiobook Content. Tax rates are calculated based on the information you provide and the rates applicable at the time you are charged. These amounts can change over time with local tax requirements in your country, state, territory, county, or city.
(d) Price Correction
(i) Spotify reserves the right to modify or update the displayed price for the Audiobook Content at any time, including due to an erroneous price being displayed.
(i) Certain Audiobook Content may be available to order on the Spotify Service in advance of the release of such content on the Spotify Service (such Audiobook Content, the "Pre-Order Audiobook Content"). At the time you place any advance order, Spotify will notify you of the expected price for that Pre-Order Audiobook Content and the expected release date upon which you are expected to receive Access to the Pre-Order Audiobook Content. This notification should not be taken as acceptance or confirmation of your order.
(ii) In advance of the release of the Pre-Order Audiobook Content, Spotify reserves the right to modify (1) the release date, including on behalf of its Pre-Order Audiobook Content licensors; (2) the price posted on the Spotify Service, provided that Spotify will only lower and will not raise the purchase price from when you placed your pre-order; or (3) other details of the Pre-Order Audiobook Content, including but not limited to the audiobook narrator. You may cancel your pre-order at any time until the release date of the Pre-Order Audiobook Content, at which point your order shall be accepted and confirmed by Spotify.
(iii) Upon release of the Pre-Order Audiobook Content, you will be charged for, and receive Access to, the Pre-Order Audiobook Content. Spotify will honour the lowest purchase price for the Pre-Order Audiobook Content posted on the Spotify Service between the time of your order and the release of the Pre-Order Audiobook Content and you will be charged such lowest price. Upon release, or shortly thereafter, you will receive notice of the final purchase price charged.
3. EU customers only – Guarantee of conformity
Under European Union law, you benefit from a legal warranty that the Audiobook Content will conform to these Audiobook Terms throughout the period of time during which Access to the Audiobook Content is to be provided to you under these Audiobook Terms.