- Problems logging into Spotify
If you are having a problem logging into your Spotify account, in a Spotify application, or on the Spotify website, this guide will help you regain access to your account.
What kind of login to use
Your account will be using one of the two types of login method described below. Find out which one you are using. Then follow the instructions for your login type.
- Facebook login
In this case, you have always used Facebook credentials (email address and password) to login to Spotify. You were not asked to choose a username and password when you created your Spotify account. Almost all Spotify accounts created after September 22nd 2011 will use the Facebook login.
- Spotify username
In this case, you chose your own Spotify username and password when you created your Spotify account. All Spotify accounts created before September 22nd, 2011 will be of this type. You may have later connected your Spotify account to your Facebook account, and can also use your Facebook credentials to log in.
Facebook login
If you are having trouble logging into Spotify using your Facebook login, make sure that the login details - email address and password - are correct.
If you have continued problems, try changing (or re-entering) the password for your Facebook account. You can do this on your Facebook account settings page.
If you need to log in to a hi-fi system (Sonos, Squeezebox, Onkyo, WD, Boxee Box or TiVo), you will need a Spotify username and “device password”. Please read the instructions here.
Spotify username
You can request a password reset token for your account, as long as you can remember either the username or the email address you have supplied to us. An email will be sent to you at your profile email address. The email contains a link that you can use to change your password. The email also states your username.
It is possible that the email may be filtered as spam by your email host. To avoid this, you could add this as a ‘trusted’ address to your spam filter: account-admin@spotifymail.com before using the page.
You can find the password reset page here.
- I live in an overseas territory of the Spotify countries, but can't create an account, why?
Due to technical and legal issues, Spotify isn’t available in several overseas territories belonging to Finland, France, the UK and the US among other countries. This is why you get the error message “Unfortunately, due to licensing restrictions we are not yet available in your region” when you try to create an account. If you live in one of those territories, we apologise and we invite you to keep an eye on the blog for any updates on this subject.
- When will Spotify be available in my country?
At this time we don’t know when we may launch in more countries.
- When I try to log in it says that my current country does not match my profile (error 408)
When you log in Spotify checks the internet protocol (IP) address that you use to connect to the internet and compares it to the country you set in your profile when you registered. If they do not match and you are away from your home country more than 14 days you will not be able to log in. If you have moved we suggest you change the country in your profile, as long as you have moved to one of our other launch countries. If you travel extensively you can purchase a premium subscription for unlimited travel. In some cases this error can occur by mistake if you use Spotify at work as many companies route their traffic through other countries therefore you appear to be abroad. If you’re at work and have this problem you can solve this problem by logging in to your Spotify account at home occasionally.
- Can I change my username?
No. It isn’t possible to change the username of a Spotify account.
- Can a Facebook fanpage be used to connect to my Spotify account?
No. Only a personal Facebook profile can be connected to Spotify.
- How can I change my country setting?
If you want to update your country details please visit your profile page.
Our system will only allow you to change your country depending of your current IP address , so if you have a UK IP address you will only be able to update your country to UK.
- Connect Spotify to your Sonos, Squeezebox, Onkyo, WD or Boxee Box system
Use Spotify with your Sonos, Squeezebox, Onkyo, WD or Boxee Box system
To use Spotify with any of these devices you need to login with your Spotify username and password (it’s unfortunately not possible to use Facebook credentials).
You can retrieve your Spotify username and create your device password here
Once you have your Spotify username and your new password, please login to Spotify on your audio system with your new details. Note that you need a Premium subscription to use any of these devices with Spotify.
Upgrade your account to Premium here.
- What is the difference between an account and a subscription?
Everybody who registers with Spotify gets a Spotify account. Your playlists and other information are stored with this account. You can access your account within Spotify on any computer or other device where you have the Spotify application installed. You can also access your account profile details here, on the Spotify website, by logging in.
At any time, you can add a subscription (Spotify Unlimited or Spotify Premium) to your Spotify account, this allows you to make use of the benefits of these services.
If you cancel the subscription, the subscription will expire at your next renewal date. However, you won’t lose access to your Spotify account, or playlists. You’ll still be able to log in to your account and enjoy the Spotify free service, until you decide to subscribe again.
- Play has been paused
Since a Spotify user can login to their account from any computer or device (”installation”), the service is programmed to only allow play from on installation at a time. When Spotify is played from another installation, play will be paused on the current installation. It can be started again simply by pressing the Play button.
If you receive the message, “Spotify has been paused because your account is used somewhere else”, it is possible that you have logged into your account on another installation, with the “Remember me” box selected, and have not logged out. In this case, another person with access to the computer can use the installation logged into your account.
Our apologies. This may have been a false detection caused by a bug…
We have received occasional reports of the “Spotify has been paused..” message appearing in cases where the user is absolutely certain that they have not logged into their Spotify account on another computer, and where it is highly unlikely that their password has been comprimised. It is possible that a rare system bug will create such false reports. In this case, you should be able to start play again, as usual, and should not suffer any more than one or two more pauses over a short period.
We apologise for this inconvenience, and will work to try to prevent this from happening. Please contact us again if you find that the pausing behaviour is more persistent than described above.
If you do suspect..
However, if you believe that this not caused by a bug in our system, and that someone else is actually using your account on another computer, the first step to take is to change your password. You can do this on your account profile page on the Spotify website. If you have forgotten your password, you can request a password reset token.
However, resetting your password will not exclude the user logged on with the other computer until they logout. If they do not logout, they will be forced to login again the next time we roll out an upgrade to the Spotify application. Currently, we do this every 2-3 weeks.
