Information for subscribers through broadband supplier or mobile carrier

This information is for customers who have arranged Spotify Premium through one of our subscription partners, such as a mobile carrier or broadband supplier.

How to activate Spotify Premium

If you already have a Spotify account, make sure that your account does not have Spotify Unlimited or Spotify Premium. If it does, please read “If you already have a Spotify subscription“, below, before continuing.

If you do not have a Spotify account, an account will be created for you during the activation process.

To activate your subscription, use the partner’s activation process on their website.

If you already have a Spotify subscription

If you already have Spotify Unlimited or Spotify Premium, you won’t be able to activate the Spotify Premium from the partner while your existing subscription is still active.

First, cancel the renewal of your existing Spotify subscription. You can do this on your Subscription page. Your subscription will then expire on the date it was due to renew, and your account will revert to Spotify Free. You will be able to see the expiry date on your Subscription page.

When your account reverts to Spotify Free, you will be able to use the partner’s activation process to add Spotify Premium to your account.

If you activate your partner subscription on the wrong Spotify account

Please contact the partner through which your Spotify subscription is arranged. They will be able to help to assign your subscription to the correct Spotify account.

Cancellation of your subscription

If you would like to cancel your partner subscription to Spotify, please contact the partner through which the subscription is arranged. The partner is managing your subscription, and has access to your billing information.

More questions in Unlimited and Premium: