Gift card / E-card

How to purchase e-cards

Navigate to the Spotify Premium e-card purchase form. Fill out the buyer and recipient details as desired. After the purchase you will be able to decide if you want to print the card or if you want to email the card to your recipient. You can both print the card and email it, if you wish.

When paying for your gift card, you may be asked to enter some extra details to comply with ‘Verified by Visa’ or ‘Mastercard SecureCode’ (collectively known as 3D secure). This is required as a means of helping to prevent against fraudulent activity on your card. If your card is not registered with ‘Verified by Visa’ (for Visa cards) or ‘Mastercard SecureCode’ (for Mastercard cards), your card issuer may ask you to register for the scheme the as part of the payment process. We recommend that you comply with your card issuers advice to help you prevent against any potential fraudulent activity on your card.

‘Verified by Visa’ and ‘Mastercard SecureCode’ are internationally recognised standards for protecting internet purchases. By creating a secret PIN code, you are protecting you card against fraudulent activity on participating sites like Spotify which endorse the scheme. Please note we only enforce 3D Secure for our gift card purchases.

If I have forgotten to print or send the code, what can be done?

When you buy the e-card, a receipt will be sent to the email address that you have entered as “Your email” in the purchase form. On the receipt you will find the code as a link that can be used or printed. (You won’t be able to use the Spotify card template after closing the browser). However you can simply copy the code, and make the gift even more personal and print it or send it in a email!

Cancellation and refund of e-cards

If you have purchased your code online, you have the right to cancel your purchase and receive a full refund for a period of 14 days from the date of purchase. However, once you have redeemed the code, and have subsequently logged in to your Spotify account and used the service, you no longer have the right to cancel your purchase.

Note that pre-paid codes bought from a store (Spotify gift cards, and in-store receipts) cannot be refunded by Spotify.

If you wish to cancel your code purchase, please contact us using the contact form. Please include a copy of the receipt email.

Message: The Premium code you entered has already been used

If you see this message when redeeming a code please check the following:

  • Make sure that you have not already redeemed the code on your account. You can check your subscription status on your Subscription page.
  • Make sure that you have not created a new Spotify account with the code.
  • If you have been sent the code as a gift card by a friend, it is possible that they have accidentally redeemed the code on their own Spotify account.
Message: The Premium code you entered is invalid

If you see this message when redeeming a code please check the following:

  • Spotify codes are case-sensitive. Make sure that you have entered every character in the case that it appears in the code. Pay particular attention to characters that look similar in upper and lower case, such as m,n and k.
  • Codes can be redeemed up to 12 months after the purchase date. After the expiry date they cannot be used.