Problems logging into Spotify

If you are having a problem logging into your Spotify account, in a Spotify application, or on the Spotify website, this guide will help you regain access to your account.

What kind of login to use

Your account will be using one of the two types of login method described below. Find out which one you are using. Then follow the instructions for your login type.

  • Facebook login
    In this case, you have always used Facebook credentials (email address and password) to login to Spotify. You were not asked to choose a username and password when you created your Spotify account. Almost all Spotify accounts created after September 22nd 2011 will use the Facebook login.
  • Spotify username
    In this case, you chose your own Spotify username and password when you created your Spotify account. All Spotify accounts created before September 22nd, 2011 will be of this type. You may have later connected your Spotify account to your Facebook account, and can also use your Facebook credentials to log in.

Facebook login

If you are having trouble logging into Spotify using your Facebook login, make sure that the login details - email address and password - are correct.

If you have continued problems, try changing (or re-entering) the password for your Facebook account. You can do this on your Facebook account settings page.

If you need to log in to a hi-fi system (Sonos, Squeezebox, Onkyo, WD, Boxee Box or TiVo), you will need a Spotify username and “device password”. Please read the instructions here.

Spotify username

You can request a password reset token for your account, as long as you can remember either the username or the email address you have supplied to us. An email will be sent to you at your profile email address. The email contains a link that you can use to change your password. The email also states your username.

It is possible that the email may be filtered as spam by your email host. To avoid this, you could add this as a ‘trusted’ address to your spam filter: account-admin@spotifymail.com before using the page.

You can find the password reset page here.

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