Problems paying for your subscription

If you are seeing this page because you have clicked on a message within the Spotify player, it means that you are still a Spotify subscriber and we are currently trying to withdraw payment from your account. However, action is required from you because the reason for your payment failure(s) is is out of our control.

Please read the following information to help us to make your payment successful. If you have started to see or hear advertising again, it means that we cannot continue to retry your payment. Please read below to see how you can help.

Payment by card

There are some main requirements that your card must fulfil in order to use it to subscribe to Spotify Premium or Spotify Unlimited.

1. Ensure that your card has not expired. If you have received a new card, update your credit card details on your Subscription page
2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).
3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard SecureCode).
4. Your card must also be open to be used for foreign purchases.

After verifying these with your bank, ensure you have enough funds in your account and give it another try from your Subscription page.

Payment by PayPal

• Your PayPal account must be from the same country as your Spotify profile.
• If you are subscribing to Unlimited or Premium, your PayPal account must be verified to enable recurring payments. PayPal has different ways to verify your account depending on the country you are registered. Here are some links from PayPal on account verification.
  • Verifying with a bank account
  • Verifying with a credit or debit card
  • Link to verify your account

Please contact PayPal in order to get more information on how to verify your account in your country.

If you have fulfilled the above criteria, and your payment has still failed, your card issuer (bank or credit card company) should be able to provide more information.

More questions in Payment:

• When trying to pay with my card, I get “Declined, please check your details”. My card details are correct. What is the problem?
• Is paying for Spotify online safe?
• Problems paying for your subscription
• How can I switch my payment method between my PayPal and my payment card?
• I don’t have a subscription. Why am I being charged for one?
• ... and 11 more.