Cancellation and refund of e-cards

If you have purchased your code online, you have the right to cancel your purchase and receive a full refund for a period of 14 days from the date of purchase. However, once you have redeemed the code, and have subsequently logged in to your Spotify account and used the service, you no longer have the right to cancel your purchase.

Note that pre-paid codes bought from a store (Spotify gift cards, and in-store receipts) cannot be refunded by Spotify.

If you wish to cancel your code purchase, please contact us using the contact form. Please include a copy of the receipt email.


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