Frequently asked questions
Video tutorials
Account and login
- Problems logging into Spotify
- How do I get Spotify?
- I live in an overseas territory of the Spotify countries, but can't create an account, why?
- When will Spotify be available in my country?
- When I try to log in it says that my current country does not match my profile (error 408)
- Can I change my username?
- How much music can I play with Spotify Free?
- Can a Facebook fanpage be used to connect to my Spotify account?
- How can I change my country setting?
- Connect Spotify to your Sonos, Squeezebox, Onkyo, WD or Boxee Box system
- What is the difference between an account and a subscription?
- Play has been paused
Unlimited and Premium
- Can I use Spotify to play music in my bar, restaurant, store, school etc?
- I’m going to travel outside my profile country, can I use Spotify there?
- Can I get 12 months of Spotify Premium in advance?
- Can I switch between different products?
- What happens with my remaining subscription time if I upgrade from Unlimited to Premium?
- For how long can I travel with Spotify Unlimited and Spotify Premium?
- Can I upgrade to Spotify Premium if I am abroad?
- Upgrading from Spotify Unlimited to Spotify Premium
Payment
- When trying to pay with my card, I get “Declined, please check your details”. My card details are correct. What is the problem?
- Is paying for Spotify online safe?
- Problems paying for your subscription
- How can I switch my payment method between my PayPal and my payment card?
- I don’t have a subscription. Why am I being charged for one?
- How do I update my credit card details?
- How do I change my renewal date?
- Why has my subscription expired? (Payment failed)
- Why am I being charged more than once a month for my subscription?
- How can I see my subscription receipts?
- How can I cancel my subscription?
- Why am I being charged every month? I only paid for one month.
- I have a transaction described as "SPOTIFYSUBS" on my bank statement. What does it mean?
- I have subscribed but I still get Spotify Free
- Why is there a 0.01 (or 1 NOK) transaction on my bank statement?
- How can I upgrade from Unlimited to Premium?
Music purchases
- Downloads - How do they work?
- Where is my downloaded music stored on my computer?
- Can I re-download a track I have purchased?
- Can I transfer purchases to an mp3 player or burn them to a CD?
- What is the bitrate of the purchased music?
- The track I would like to buy has no 'Get' button
- Why do downloads have an expiry date?
Desktop
- The App Finder and apps within Spotify
- Sonos
- My playlists are not loading, what can I do?
- How many tracks can I sync to offline playlists?
- What bandwidth does Spotify need?
- Spotify says I'm in offline mode
- Can I use offline mode on more than one computer or mobile phone?
- On which platforms can I use Spotify?
- Why do I have to install Spotify?
- I’m getting errors when updating Spotify (Error 5xx)
- What quality does Spotify stream in?
- How long can I cache offline content on my computer or mobile device?
- How much disk space does Spotify use?
- Can I use Spotify from multiple locations?
- Why do you have two different link formats?
- Why does Spotify use so many internet connections?
- Can I stream Spotify music to speakers with Airport, Logitech Squeezebox, Sonos, etc?
- Can I scrobble the music I play to Last.fm?
- Are there any keyboard shortcuts?
- Music fast-forwards or jumps ahead when I play it, what can I do? (Windows Only)
- Can I search for tracks within a playlist or search result?
- Reinstallation of Spotify (Windows XP)
- Reinstallation of Spotify (Windows Vista / Windows 7)
- Reinstallation of Spotify (OS X)
- Error: "An internal exception occurred"
- Can I have offline playlists on more than three devices?
- Temporary login error
- Error 101-126
Mobile
- Spotify for Blackberry
- Problem with Timescape plug-in for Sony Ericsson
- Sync your device with Spotify
- My playlists are not loading, what can I do?
- Can I use Spotify mobile without having a Premium subscription?
- How many tracks can I sync to offline playlists?
- What connection do I need to stream music on the mobile?
- Can I use offline mode on more than one computer or mobile phone?
- Can I use on the underground/without network connection?
- What quality does Spotify stream in?
- How long can I cache offline content on my computer or mobile device?
- Will Spotify for iPhone work with iPod Touch?
- Will it cost me a lot to stream music?
- How do I get Spotify for my mobile?
- Why does the iPhone/iPod sometimes stop syncing offline playlists?
- Is scrobbling supported the mobile version of Spotify?
- Does Spotify Mobile work with all headsets and docking stations, like iTrip and others?
- Error 117 on iPhone/iPod
- I have to login every time I start up Spotify on my Android phone
- Offline access for this computer/device has been withdrawn.
- Which Windows Mobile phones are supported?
- Spotify Travel Guide: iPhone
- Reinstallation of Spotify (iPhone, iPad, iPod touch)
- How do I transfer local files from my computer to my mobile?
- Spotify Travel Guide: Symbian
- Which mobile platforms do you support?
- Can I have offline playlists on more than three devices?
- Why am I having problems synching to my mobile phone using WiFi?
- Play has been paused
- Android: How to store offline music on the external SD card
- My device is not shown in Spotify's Devices list
- Spotify Travel Guide: Android
- Symbian: Why doesn’t Spotify store files on my memory card?
- Reinstallation of Spotify (Symbian)
- Reinstallation of Spotify (Android)
- Reinstallation of Spotify (Windows Phone 6.x)
- When I try to download Spotify on my iPad, I get the error "Safari cannot download this file"
- Why is the music fading out and stopping when I try to multitask or lock my iPhone/iPod touch?
- Problem: Loss of offline playlist content (iPhone, iPod touch - iOS 5)
Social and Sharing
- What is Spotify Social?
- Who can see my playlists?
- Can I add any Spotify user to my People list?
- Why can't I publish my collaborative playlist?
- Why does Spotify automatically publish my playlists on my profile page?
- Can I use a social network other than Facebook?
- What’s my Spotify Inbox for?
- Help! Someone I don't know has sent me a track
- What does the blue dot next to a track in my inbox mean?
- How to send music to someone's Spotify Inbox
- Someone sent me a song but I can't play it (Spotify message: "You need to import the track to play it.")
- What personal information does Facebook share with Spotify?
- How do I link to my music on Spotify?
- How can I share my music?
- How do I block someone from sending me tracks?
Library and Local Files
- What is Local Files?
- Not all of my tracks were imported. Why’s that?
- What does the file icon to the right of the track mean?
- Why can't I import the music I’ve ripped with Windows Media Player?
- How do I delete a local file in Spotify?
- Which file types are supported by Spotify?
- Will Spotify play ads when listening to local files?
- Does Spotify upload my local files to its servers ?
- How do I transfer local files from my computer to my mobile?
- Can I share playlists that feature local music files from my computer?
- How much information does Spotify store about my local files?
- What is Gracenote?
- Want to clean up your MP3s?
- I used Gracenote to change the information in my local file. Can I undo this?
- How do I update my local music files with correct information through Gracenote?
- Spotify can't play a local file after Gracenote updated its metadata
- I let Gracenote update my local files and now I can’t play them in Spotify and iTunes looks weird
- How Spotify updates metadata and how this correlates to iTunes
- I can't undo the changes Gracenote did on my tracks
iPod integration
- Sync your device with Spotify
- Can I sync my streaming music from Spotify to my iPod?
- Can I sync my iPod with iTunes while it is synced with Spotify?
- Can I sync my iPod to my Spotify account on several computers?
- Will album art show on my iPod?
- How do I eject my iPod from Spotify?
- My iPod does not show in Spotify's Devices list
- Can I sync my podcasts to my iPod with Spotify?
- Will all existing content be removed from my iPod when I sync it with Spotify?
- How to stop syncing your iPod with Spotify
- Does Spotify support all iPods?
Gift card / E-card
- How to purchase e-cards
- If I have forgotten to print or send the code, what can be done?
- Cancellation and refund of e-cards
- Message: The Premium code you entered has already been used
- Message: The Premium code you entered is invalid